Exploring the UAE Digital Services Market: Insights, Key Drivers, and Major Players
Introduction to the UAE Digital Services Market
Digital Services refer to the delivery of electronic data & content to the desired end-users using devices like smartphones, computers, etc., to revitalize business functions, culture, and customer experiences and meet changing business & industry requirements. UAE has emerged as the business hub for the entire Middle East & Africa. The BFSI & IT industries of the country are booming at a rapid pace. Foreign investments in these industries are registering an uptrend while digital transactions are exponentially increasing. Moreover, the UAE government is highly proactive toward ensuring the last-mile delivery of social benefits to their citizens.
UAE Digital Services Key market insights include:
Market Size and Growth: The UAE Digital Services Market is projected to grow at around 9.49% CAGR during the forecast period, i.e., 2022-27.
By Region: Dubai, Abu Dhabi, Sharjah & Rest of Emirates
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What is driving the growth of the UAE Digital Services Market?
Government Support for Digitalization
The UAE has observed a significantly rising demand for digital services during 2017-20, primarily due to the mounting penetration of the internet & social media, increasing investments in smart city (smart homes, building automation, etc.) initiatives by the government, and rising digitalization in businesses to improve operational efficiency. According to the World Bank, in 2020, around 99.2% of the total population in the UAE had access to the internet.
Market Segmentation
The UAE Digital Services Market can be segmented based on several criteria, including:
By Service Type
-Application Services
-Document Management System
-Customer Relationship Management (CRM)
-Enterprise Resource Planning (ERP)
-Supply Chain Management (SCM)
-E-Signature Solutions
-Others (Custom Applications, Web Services/ Portals, Mobile Applications, etc.)
-Data & Analytics
-Business Intelligence & Data Warehouse
-Data Discovery
-Data Management
-Others (Pattern Matching, ML Platform, Spend Analytics, etc.)
-Intelligent Automation
-Robotic Process Automation
-Business Process Management
-Virtual Assistants
-Low-Code Platform
-Others (Smart Workflows, Recruitment Talent Management, etc.)
–Cloud Services
-API Web Services
-Cloud Security
-Migration Services
-Collaboration Services
-Workplace Experience Solutions
-Others (Monitoring Services, etc.)
-Strategy & Consulting
-Architecture Designing
-Integration
-User Experience
-Technology Consulting
-Cybersecurity Strategy
-Others (Data Strategy, Change Management, etc.)
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By Organization Type
-Government
-Non-Government
By Industry
-BFSI
-IT & Telecommunications
-Retail
-Healthcare
-Petrochemicals and Oil & Gas
-Others (Transportation, Energy & Utilities, Manufacturing, etc.)
Key Players in the UAE Digital Services Market
The UAE Digital Services Market is highly competitive, with several key players dominating the landscape. These companies are investing heavily in research and development to stay ahead of the competition and meet the evolving needs of their customers. Some of the prominent players in the UAE Digital Services Market include:
- AWS (Amazon Web Services)
- Microsoft Azure
- Google Cloud
- Oracle Cloud
- Alibaba Cloud
- Etisalat
- Protiviti
- Intertec Systems
- Cloud4C Services FZ LLC
- BIOS Middle East Group
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Questions Addressed in this Study
1.What factors are driving the UAE Digital Services Market growth?
2.How is the UAE Digital Services Market expected to grow over the next five years?
3.What are the key insights into the current trends in the UAE Digital Services Market?
4.What is the current size of the UAE Digital Services Market, and how is it projected to change in the future?
6.What is the future outlook for the UAE Digital Services Market in terms of technological advancements and market expansion?
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