AI Chatbot Design Tips Juji Documentation

Yet, when it comes to conversational interfaces, faster doesn’t always mean better. Always let customers go back to the beginning of the conversation using the menu button. Customers will change their minds, want to see different information, or make adjustments to their order.

Conversational design broadly refers to any conversation-like content, whether that comes through headers and text on a webpage, voice UI such as Google Home and Alexa, or chatbots. As such, chatbot content is one type of conversational design, but the two are not one-and-the-same. A chatbot is also not a human interacting through a chat interface (that is sometimes called “live chat”). Keeping things simple, efficient, and optimal for our users is a key competitive advantage and differentiator.

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Thanks to platforms like Motion.ai, building a bot is as easy as drawing a flowchart, meaning you can get the whole process done without knowing a line of code. When done well, bots provide a scalable way to have one-on-one conversations with buyers unlike any other communication channel us marketers have gotten our hands on. Yet, bots fail when they don’t deliver an experience as efficient and delightful as the complex, multi-layered conversations people are accustomed to having with other humans on messaging apps.

It is possible that sometimes your chatbot cannot answer, don’t panic… Think about setting up a livechat solution in addition to your chatbot, which will allow the bot to leave the hand to a human agent to bring an answer to the user. If you don’t have a livechat solution, it is possible to consider a first step with the customer service phone number or email. When I started designing chatbots for BEEVA almost a year ago, I applied some of my UX knowledge and did some unsuccessful research looking for tools that could fit my needs. Actually, I was quite amazed that I couldn’t find practical literature about the topic. There are tons of chatbots out there, but there’s little about how companies really get hands on.

Step 2: Ideation

We used the prototypes to guide our product strategy and to build a real product in sprints. When a user sees a human face, they might think they are talking with a human. If they don’t realize they’re chatting with a chatbot and find it out after a while, they’ll be irritated. Instead, create a unique chatbot image that functions as your brand mascot. If you don’t have a graphic designer on board, use some of the stock services. Another type of test is A/B testing, which involves testing two or more versions of the chatbot with different user groups in order to determine which version performs better.

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